Terms of Service

Last updated: 3 November 2026

1. About these terms

These terms are an agreement between you, the internet service provider ("you", "the ISP"), and WILNCOM TECH ("WILNCOM", "we"), a business in Kenya. They apply when you create an account and whenever you use WILNCOM. By ticking "I agree" at signup, or by using the service, you accept them. If you do not agree, do not use the service.

2. The service

WILNCOM is hosted billing software for ISPs and WiFi providers. It gives you your own web address, an admin panel and a customer portal, and works with your MikroTik routers to bill hotspot and PPPoE customers and take payments by M-Pesa. We host and back up the system and provide updates. You do not need your own server.

3. Your account

You must give true details when you sign up, and keep them up to date. You are responsible for everything done with your account, including by your staff, so keep your passwords safe and change the default password when you first log in. Tell us straight away if you think someone has got into your account.

4. Fees and payment

You pay a one-time amount when you sign up, which opens your account and covers your first subscription period. After that you pay the subscription fee for each period, currently KES 1,200 every 30 days. Current prices are shown on wilncom.net and on the signup page. Paying before your expiry date adds the new period to the time you have left. We may change our prices; we will tell you before a new price applies to you, and it applies from your next renewal. Fees are paid by M-Pesa or other methods we offer.

5. Late payment and suspension

We remind you before your subscription ends. If it is not renewed by the expiry date, your account is suspended: your admin panel shows a payment page, and your customers cannot buy new plans until you pay. Paying renews the account and lifts the suspension. We may also suspend an account straight away if it is used in breach of these terms or the law.

6. Refunds

Fees already paid are not refunded, except where Kenyan law requires it or where we agree otherwise in writing. If you pay more than you owe, the extra goes into your WILNCOM wallet and pays towards your next renewal.

7. Your customers and your network

You are the provider of internet service to your customers, not WILNCOM. You are responsible for your network, your MikroTik routers, your prices, the plans you sell, the support you give your customers, and any licence your business needs, including from the Communications Authority of Kenya.

8. Payments to you

When your customers pay by M-Pesa, the money goes to your own Till, Paybill or Daraja account. Where you use your Till or Paybill through WILNCOM, we only start the payment request; we do not hold your customers' money. You are responsible for your M-Pesa account, its agreements with Safaricom, and any charges on it.

9. Your data and your customers' data

You own the data you and your customers put into WILNCOM. For your customers' personal data, you are the data controller and WILNCOM processes it for you only to run the service, under the Data Protection Act, 2019. You must have a lawful reason to collect your customers' data and tell them how you use it. We keep the data on our servers, back it up nightly, and do not sell it. We may use it to run, support, secure and improve the service, and to contact you about your account.

10. Acceptable use

You must not use WILNCOM for anything illegal, to send spam or fraudulent messages, to try to get into other accounts or our servers, to copy or resell the software, or in any way that puts the service or other ISPs at risk. We may suspend or close accounts that do.

11. Availability and changes

We work to keep WILNCOM running and secure, but we cannot promise it will never be interrupted, for example during maintenance, network or power problems, or problems with Safaricom, WhatsApp or other services we rely on. We may add, change or remove features. We will tell you in good time before removing a feature you rely on.

12. Ending your account

You can stop using WILNCOM at any time by not renewing, or by asking us to close your account. We may close an account that stays unpaid for a long period or that breaks these terms, and we will try to contact you first. When an account is closed, its data may be deleted. Ask us before then if you need a copy.

13. Our responsibility

We provide WILNCOM as it is. As far as the law allows, we are not responsible for indirect losses, such as lost profits or lost customers, or for problems caused by your network, your routers, third-party services or things outside our control. Our total responsibility to you is limited to the fees you paid us in the three months before the problem.

14. Changes to these terms

We may update these terms. We will show the date of the latest version on this page and tell you about important changes. If you keep using WILNCOM after a change, the new terms apply.

15. Law and disputes

These terms are governed by the laws of Kenya. If there is a problem, contact us first and we will try to sort it out. If we cannot agree, the courts of Kenya will decide.

16. Contact

WILNCOM TECH, Kenya. WhatsApp 0119 888 860, call 0119 888 860, SMS 0119 888 860, or email [email protected].